Shipping Information

We offer free shipping on orders over $59.Items under 50lbs that do not qualify for free shipping are eligible for a flat rate of $8.99 shipping.

When will my order ship?

Orders received by 1 p.m. Eastern Time for items that are in-stock ship out the next business day. Orders received after 1 p.m. Eastern Time will ship the following business day. When an item is not in stock we ship it as soon as it is available. Typically we do not ship Saturday and Sunday.

Billing Address and Delays in Shipping

We will verify that the name and billing address on your order matches the name and address on the credit card account you’ve provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later?
Usually, the in-stock items will ship first, and any backordered items will follow as soon as they are available. You have an option during checkout to hold your order and ship it complete if you’d prefer. Orders shipping to Canada and other international destinations will always ship complete when all items are available.

Can I track my order during shipment? If so, how?

Yes, we e-mail the carrier’s tracking number when your order ships (if you provide your e-mail address). You can check delivery progress by clicking on the appropriate link: UPS or FedEx Tracking.

When will I receive my order?

Approximate transit times for standard delivery in the United States are 5-6 business days. Approximate transit times in Canada are 5-10 business days for standard delivery, 2-5 business days for Expedited delivery, and 1-4 business days for Saver delivery. Extended destinations in Canada may take longer and customs delays can occur. If you need a more precise delivery date, please contact our Customer Service department.

If an item is on backorder, the expected shipping date is indicated on the product page. This date relates to new orders.