Return Policy

Returns

Keep the receipt for warranty purposes. All returned items must have a valid return merchandise authorization number (RMA#) issued by us within 30 days from the date of invoice. The product must be received by us within 10 days of RMA# issuance. No returns will be accepted or credited without an RMA# written clearly on the return package label. The product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 30 days of the invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. vacuums are not returnable once used or have physical damage, if they are defective then the machine would be covered under the manufacturer’s guarantee.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Powervac Industries within 5 days of receipt. This excludes any back-ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to Powervac Industries within 5 days of receipt.

Defective Items

All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item. If the item is used, the item will be covered under the product warranty and reshipped to the customer.

Cancellation

Orders cannot be canceled after the order has already shipped out. Cancellations are not guaranteed and must be immediate and by phone during business hours, emails will not be sufficient